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Shipping Policy - Powerhouse Superstore

Effective Date: 01-01-2025

Thank you for shopping at Powerhouse Superstore! We are a small, independent online store operating from a home-based location. Below, you'll find all the details about our shipping process.

1. Processing Time

  • Orders are processed within 1-3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • If there are any unexpected delays, we will notify you via email.

2. Shipping Rates & Delivery Times

We currently offer the following shipping options:

  • Standard Shipping (3-7 business days) – 10,-

  • Express Shipping (1-3 business days) – 20,-

  • Local Pickup (Available upon request)

Shipping times may vary depending on your location and carrier service.

3. Shipping Destinations

  • We currently ship within the European Union.

  • If you are outside this region and interested in placing an order, please contact us at Ricardo@powerhousesuperstore.com to discuss possible shipping options.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Tracking may take 24-48 hours to update after your package has been dispatched.

5. Lost or Delayed Packages

  • Powerhouse Superstore is not responsible for delays caused by the shipping carrier.

  • If your package is lost or significantly delayed, please contact us, and we will assist in resolving the issue with the carrier.

6. Returns Due to Incorrect Address

  • Customers are responsible for providing accurate shipping information.

  • If a package is returned due to an incorrect address, additional shipping fees may apply to resend the package.

7. Local Pickup

  • If you are local and prefer to pick up your order, we can arrange a pickup time via email. Please contact us before placing your order to confirm availability.

8. Contact Us

For any shipping-related questions or concerns, feel free to reach out to us at Ricardo@powerhousesuperstore.com.

We appreciate your support as a small business and strive to get your order to you as quickly and efficiently as possible!

Powerhouse Superstore Team