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Refund policy

Return and Refund Policy - Powerhouse Superstore

Effective Date: 01-01-2025

At Powerhouse Superstore, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, please review our return and refund policy below.

1. Returns

  • We accept returns within [Insert Return Period] days from the date of delivery.

  • Items must be in new, unused condition and returned in their original packaging.

  • To initiate a return, please contact us at Ricardo@powerhousesuperstore.com with your order number and reason for return.

  • Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Used or damaged products (unless defective upon arrival)

  • Items purchased on clearance or marked as final sale

  • Gift cards or digital downloads

3. Refunds

  • Once we receive and inspect your return, we will notify you via email.

  • If approved, refunds will be processed within 14 business days to the original payment method.

  • Shipping fees are non-refundable, except in cases where we made an error with your order.

4. Exchanges

  • If you need a different size or product, we recommend placing a new order and returning the original item for a refund.

  • Exchanges are subject to product availability.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please email Ricardo@powerhousesuperstore.com within 5 days of delivery with photos of the issue.

  • We will arrange a replacement or refund based on the situation.

6. Late or Missing Refunds

  • If you have not received your refund after the stated processing time, please check with your bank or payment provider.

  • If the issue persists, contact us for further assistance.

7. Contact Us

For any return or refund inquiries, please reach out to us at Ricardo@powerhousesuperstore.com.

We appreciate your business and will do our best to ensure a smooth and fair return process.

Powerhouse Superstore Team